Information collection and use

Any information collected through this website or elsewhere including but not limited to email, and or a telephone call is owned solely by OUTEREDGE UK LTD (outer/edge). We will not share or sell this information in any way, unless disclosed in this policy.

Your email and contact details

Please be aware that when contacting us via our contact page, telephone, or in person, your email address, telephone number and any other contact details provided will be revealed and stored in our email and Customer Relations Management systems. These systems are secure and only accessible by outer/edge staff. This information will only be used for communication between us and you, we will not reveal this information to anyone outside of outer/edge.

By contacting outer/edge it is implied that you agree to us storing your contact details and for us to use them to contact you.

We may store your contact information indefinitely. However, if you would us to remove the information from our records please contact us using the details on our contact page.

Documents

If you wish to send us documents relating to a project or enquiry via this website or by email, we promise to keep all documents within our company and will only use them for the intended purpose. If the documents are no longer needed they will be completely removed from our systems. If we need to sign a Non-disclosure Agreement (NDA) we are more than happy to do so.

Security

We have made every effort to ensure any information is protected both online and offline, and any information collected is restricted to our secure systems. This includes both sensitive and non-sensitive information. Even within our own walls, only employees that need the information to complete a relevant task will be granted access to it.

Any information that is collected by us will either be stored in our secure office or online on secure servers. Under no circumstances will we write your data to a CD and leave it on a train seat ready for Panorama to collect!

If under any circumstances you are unsure about the security of our website or your private information, please send us an email to support@outeredge.agency.

Advertising & Marketing

We don't use marketing or advertising trackers on this website, and we don't sell or share information about our visitors for advertising.

Website analytics

We use Cloudflare Web Analytics to understand how our website is used, such as which pages are visited and how quickly they load. It doesn't use cookies or your browser's local storage, and it doesn't track you across other websites.

Live chat

Our live chat is provided by Chatwoot, which processes chat data on our behalf. Nothing is loaded from Chatwoot until you choose to open the chat. When you do, Chatwoot sets a conversation cookie and stores some data in your browser's local storage, so your conversation carries on across pages and visits. The messages you send, and any name, email address or phone number you give us in the chat, are stored in Chatwoot and read by our team. You can ask us to delete a conversation at any time.

If you message us on WhatsApp, your message and phone number are handled by WhatsApp (Meta) under its own privacy policy, and reach our team through Chatwoot.

Call-back requests

If you ask us to call you back, the name and phone number you enter, and the page you were on, are sent to Chatwoot so that a developer can ring you. We only use them to call you about your enquiry.

To stop spam, the call-back form uses Cloudflare Turnstile, which only loads when you open the form. Turnstile checks that the form is being used by a person, and Cloudflare processes technical information about your browser and device to do this.

Preferences stored in your browser

This website stores a couple of preferences in your browser's local storage: whether you've paused animations, and whether you've closed the announcement bar. They never leave your device, and you can clear them from your browser settings.

GDPR compliance

If your company needs to ensure it is GDPR compliant, it also needs to ensure its providers are also GDPR compliant. outer/edge is GDPR compliant and strictly enforces the regulations to protect the user data we store.

Awareness

All employees of outer/edge are fully aware of the GDPR requirements and the need to protect personal data. Where possible, code reviews are carried out by the Data Protection Officer to ensure continual compliance.

Information we hold

outer/edge stores data on two kinds of parties:

Our customers (i.e. the customers who communicate directly with us)
Our customers' end-users (i.e. the customers of our customers)

outer/edge does not share or resell any kind of customer data. We do not store, control or process any "sensitive personal data" (as defined by the GDPR)

Communicating privacy information

Our customers end-users privacy terms are the sole responsibility of the customer. They should be announced on the customers website.

Individuals' rights

Your rights relating to GDPR are enforced and include the below:

Right to be informed: we clearly inform our customers about the data we collect and how we will use that data
Right of access: you can contact us to obtain access to your personal data that we store
Right of rectification: simply contact us and we'll update our records
Right of erasure: you can also contact us at any time and we'll handle your erasure queries
Right to restrict processing: we don't process the data of our customers (or our customers end-users)
Right to data portability: our users may contact us anytime if they would like an export of their data
Right to object: we handle all requests on this matter from our customers and their' end-users
Right not to be subject to automated decision-making including profiling: we don't do that (and never will)

Subject access requests

outer/edge will reply to all access requests within one month, there is no charge for our customers.

Children

We do not offer services to children under the age of 16.

Data Protection by Design and Data Protection Impact Assessments

Whenever outer/edge develops a new system, security and the protection of your data comes first when designing the architecture of our systems.

Data Protection Officers

Our Data Protection Officer can be reached via:

Email: dataprotection@outeredge.agency
Post: The Offices, 57 Newtown Road, BRIGHTON, BN3 7BA, UK

International

outer/edge is located in the UK and, thus, our supervisory authority is based in the UK.

outer/edge is a trading style of OUTEREDGE UK LTD, a company registered in England & Wales.

External links

You may find that this website contains external links to other websites. Please take note that outer/edge are not responsible for the content and privacy practices of any other websites. Once you have left this site as a result of one of our links, we encourage you to read any privacy statements made available on these sites. The privacy policy on this website only applies to outer/edge.

Notification of changes

We are entitled to make changes to our privacy policy at any time, however if we do so any changes will be posted on this page immediately so that you are always aware of what information we collect, how we collect it, and where it is kept.