Magento / Support plans
Magento support plans
security & peace of mind.
We offer three packages of 12 hours, 18 hours and 24+ hours to support your Adobe Commerce (Magento) website. Give us a try today, onboarding is FREE!
12, 18 or 24+ hours a month
Pick your hours
We bring the rest.
Every plan includes everything on this page. The difference is only how much we get done for you each month.
-
12 hours
a monthThe essentials, done properly: patches, monitoring and steady improvements.
Talk to a developer for pricing -
18 hours
a monthFor a regular flow of improvements alongside the essentials.
Talk to a developer for pricing -
24+ hours
a monthFor busy roadmaps, bigger teams and ambitious goals.
Talk to a developer for pricing
Need extra hours now and then? Boost your plan.
Every plan
What’s included
as standard.
- Live supportDirect access to a Magento expert.
- Project management & sprint planningFully transparent time entries and real-time workflow updates.
- Proactive log monitoringWe proactively monitor your error logs and provide uptime checks.
- Zero-downtime deploymentA managed repository with fully version-controlled code. Fast deployments with instant rollback.
- Unlimited staging sites24-hour access, with a dedicated staging site for every change request.
- Strict quality standardsStrict coding standards, in-house developers, and automated coding standards and static analysis testing.
- Yearly performance reviewEnsuring ongoing optimisation and success for your ecommerce business.
- Security patchesTrust us to safeguard your business with the latest in Magento 2 security.
- Monthly goal planning meetingWe do love a chat.
- Yearly UX & CRO suggestionsOur own UX expert will recommend ways to improve the user experience.
- Your customer portalA bespoke portal for ease of management, with the ability to boost your plan.
- AI Core, includedThe full AI Core plan, at no extra cost. See what’s in it
“1 hour of our time is equal to several hours of time from other agencies!”
A little extra edge
AI Core
included in every plan.
Support customers get the full AI Core plan at no extra cost: the same plan our AI customers start on.
The full AI Core plan, included in your support plan.
No extra cost. PAYG AI usage applies after month one, and AI Core itself doesn’t use your support hours.
Includes
- Three agreed workflow ideas.
- FREE initial discovery meeting.
- Access to 1,500+ supported integrations.
- Chatbot included.
- Skills and scripts for your workflows.
- Additional workflows quoted individually.
- One shared dashboard.
- PAYG AI usage after month one, with a limited model selection.
- Email support.
Not included
- Scheduled jobs and automations.
- Ongoing advice and improvements
Your support hours
AI work beyond Core can use your support hours if you choose, or we’ll quote it separately.
Straight about the small print
Service
commitments.
Coverage
Monday to Friday, 9am to 5pm.
UK working hours, from our in-house team in Chichester. 24/7 emergency coverage is provided by our hosting partners.
Historical performance
Urgent tasks answered in under 10 minutes.
An urgent task pings every member of our team. Urgent issues have been solved in under 30 minutes on average.
Contractual terms
What we commit to, in writing.
Response commitments, what’s covered and how hours work are set out in our support terms.
Support termsBoost packs
Boost
your plan.
Meet your business goals sooner by turbocharging your support plan and benefitting from reduced rates by purchasing one of our boost packs at any time.
Boost packs are available in varying sizes and allow you to buy a number of hours upfront which can be used on top of your monthly support plan. Boosted hours are valid for 1 year so you can keep them tucked away for a rainy day and dip into them as and when you need to.
Ask about boost packsOur portal
Every hour
in plain sight.
Your dashboard updates in real time with the hours used in your plan. You choose which task we work on next.
How we work
I have worked with bigger agencies but trust me, no one comes close to the technical expertise and sophisticated development procedures of outer/edge. If you are looking for a partner that feels like an in-house tech team, to grow your e-commerce business then look no further.
Five stars
Boardshop, ecommerce client
Before we put the kettle on
Fair questions
Straight answers.
New to outer/edge? Start here.
Is onboarding really free?
Yes. We move your code into version control, set up staging and zero-downtime deployment, check patches, performance and logging, then share what we found. What onboarding involves
Do you support Adobe Commerce Cloud?
Yes. We look after Adobe Commerce stores, including ones running on Adobe Commerce Cloud.
What if we’re on Shopify?
Shopify needs a different kind of care. See how we look after Shopify stores
Does AI Core cost extra?
No. The full AI Core plan is included in every support plan. PAYG AI usage applies after month one, and we explain the expected costs before anything runs.
Does AI work use my support hours?
AI Core itself doesn’t use your support hours. Implementation work beyond Core can use your hours if you choose, or we’ll quote it separately.
Your next move starts here
Tell us where
the friction is.
Tell us about your store, your systems or that one job nobody wants to do on a Monday. We’ll tell you honestly whether we can help.