Practical AI that supports your team - not replaces it.
Your team’s time is better spent helping customers, solving problems and growing the business than checking several systems or recreating the same reports every week.
We help ecommerce businesses connect their systems and improve repetitive work through practical automation, integrations and AI - giving people clearer information and more time to use their expertise.
Your store holds the orders. Your payment provider holds the transactions. Customer conversations live somewhere else.
Your team brings that information together, interprets it and decides what needs to happen. But gathering and checking it can take more time than acting on it.
We help reduce that repetitive effort so people can focus on the work that benefits from their experience, judgement and relationships.
Our approach is about empowering humans - not designing them out of the process.
Start with one task that would make your team’s working day easier.
Instead of
Copying information between an internal tool, a spreadsheet and your ecommerce systems.
We can help you
Identify repeatable steps, connect supported systems and automate the appropriate parts.
Your team receives
Fewer repetitive handoffs and a clearer way to handle exceptions - without losing the practical knowledge of the people who understand the process.
Instead of
Someone repeatedly comparing exports and investigating mismatches by hand.
We can help you
Connect the relevant data, apply agreed matching rules and produce a list of records that need attention.
Your team receives
A focused exception report with the information needed to investigate - so people spend less time comparing records and more time resolving the issues that matter.
Instead of
Rebuilding the same report from several systems each week.
We can help you
Gather agreed information, apply consistent definitions and prepare a repeatable report.
Your team receives
A useful summary of what has changed and what needs attention - leaving more time to discuss priorities and decide what to do next.
Instead of
Staff switching between tickets, order records and internal notes to understand a customer’s situation.
We can help you
Gather relevant information into a clearer view or draft summary.
Your team receives
More context before responding, with links back to the original records where available.
Not every problem needs AI - and not every task should be automated.
A report may benefit from an AI-generated summary. A sensitive customer issue needs someone who understands the context and can take responsibility.
We design around those differences.
The aim is to strengthen your team’s capabilities, not substitute automation for their expertise.
General-purpose AI tools can be excellent for writing, research, analysis and increasingly sophisticated workflows.
But access to an AI tool is only part of implementing a dependable business process.
Someone still needs to securely connect the systems, define the rules, test the outputs and maintain the workflow when something changes.
That is the work we help with.
A chat with Slash
Slash, our custom-built AI assistant, starts by getting to know the people behind your business.
In a chat of no more than 10 minutes, each team member tells Slash what their day-to-day work involves, which tools they use and which tasks take the most time.
No wrong answers, no judgement. What your team tells us helps us find a useful place to start.
Meet our team
We’ll review your answers and bring practical ideas for making your team’s work easier.
At the discovery meeting, we talk through how your team works, where the friction lies and what you would most like to make easier. We bring practical ideas based on our technical experience.
By the end of the meeting, we’ll agree three workflow ideas and choose one to implement during your free first month.
We get to work
We use what your team has told us to design a practical solution for the workflow you’ve chosen.
Our developers build and test the agreed feature, checking that it works safely before your team uses it.
Hand over the goods
Your team receives a straightforward way to access and use the feature.
We give you FREE access to this solution for a month and offer our support during this time on using this feature.
We give you a list of tasks we could improve for you and an idea of cost for implementation.
Come back for more
We hope to have proved the value we can add to your business. We will discuss our ideas listed during our handover phase to decide what you would like next.
If you don’t see us as a good fit for your business, there is no obligation and nothing to pay.
Whenever you decide to sign up for your first paid month, we’ll implement the other two agreed workflows.
Tell us where your team needs help.
We’ll agree what it does, set it up, and let you use it with your team. No setup charge, no AI usage charge for that workflow during your free month, and no commitment to continue.
Start here
From £99/month after your FREE month
We agree three workflow ideas and set up one for your free first month. No setup charge, no AI usage charge for that workflow during the free month, and no commitment to continue.
Includes
Not included
Everything in Core, plus
POAafter your FREE month
The same FREE first workflow, then bespoke connections, scheduled jobs and an agreed improvement allowance.
Includes
Bespoke work
We are a UK-based Adobe Commerce and Magento agency. Our work includes ecommerce development, custom functionality and integrations with the systems businesses rely on.
That experience matters when an automation has to work with a real store - not just a demonstration dataset.
Connected systems
Orders, payments, stock, support and reporting do not operate in isolation. Improvements need to respect the dependencies between them.
Hands-on delivery
Our service goes beyond recommendations. We can develop the agreed connections, configuration and code needed to put a workflow into use.
Human-led
An integration only helps if it works for the people relying on it. Your team’s knowledge, usability and ownership are part of the implementation - not an afterthought.
Built to last
Testing, handover and maintenance are part of the conversation from the start.
Read more about our extensive ecommerce development and integration experience in our portfolio.
People
No. Our service is designed to empower your people by reducing repetitive work and giving them better support.
We start by asking where the team needs help, which tasks benefit from their expertise and what should remain under human control. The goal is to help people do their jobs more effectively - not build a business case around replacing them.
Starting point
No. Start with the work that feels repetitive, error-prone or unnecessarily difficult.
The discovery meeting helps turn those observations into practical options. We may recommend improving the underlying process before automating it.
Involvement
Yes. The people doing the work often understand its challenges and exceptions best.
We involve relevant team members in discovery, testing and handover, with participation agreed in the scope. Their feedback helps us build something useful in practice, not just technically functional.
Skills
No. We aim to make the day-to-day workflow straightforward.
Your team receives guidance appropriate to their role, including what the workflow does, where its limits are and how to check or challenge its outputs.
Platform
Our strongest starting point is ecommerce businesses, particularly those using Magento or Shopify.
If you use another platform, tell us which systems are involved. We will confirm whether the work fits our expertise before proposing a review.
Systems
Often, but we assess compatibility before committing.
The options depend on available APIs, permissions, data access and third-party restrictions. Where custom integration work is needed, it is scoped and quoted.
You will not necessarily need to replace your current tools. Our starting point is to improve how they work together.
Accuracy
Yes. AI-generated outputs can be incorrect or incomplete.
We reduce reliance on AI where precise rules or calculations are more appropriate, test the workflow and establish human review where needed. No implementation should be treated as infallible.
Controls
Only within the agreed scope and permissions.
We generally favour read-only outputs as a starting point. Actions affecting money, customers or business records require explicit discussion of controls and approvals.
Data
Before implementation, we identify what information is needed, where it will be processed and which providers are involved.
Access, retention, deletion and relevant data-processing terms are agreed as part of the implementation.
Timeline
That depends on the workflow, available access and integration requirements. We aim to have your first workflow implemented within the first two weeks.
We provide a delivery estimate after discovery. A narrow, well-understood process is the intended starting point; larger projects are scoped separately.
Costs
Model usage, hosting and third-party services can create additional running costs.
We explain the expected costs and allowances in your proposal and agree how additional usage is handled. We do not enable automatic resource overages without your approval.
Value
We will recommend against the implementation, reduce the scope or suggest a simpler alternative.
The purpose of the review is to help you make a sound decision - not to ensure every conversation leads to an AI build.
Still unsure? We can work out where to start together.
Tell us about one recurring report, check or handoff that gets in your team’s way.
We will explore whether practical AI, automation or a better integration could reduce the repetitive effort - while keeping your people’s expertise and judgement at the centre.
Start with a task, not a plan to replace a role.