Support Plan Terms & Conditions

THIS AGREEMENT IS BETWEEN

OUTEREDGE UK LTD (Registered Number 03712531) whose registered office is at The Offices, 57 Newtown Road, BRIGHTON, BN3 7BA ("outer/edge"); and

The Customer as defined below ("the Customer").

The terms and conditions outlined below apply to Support Plans and are in addition to our general terms and should be read as one.

SUPPORT PLAN SERVICES

1. The term for all Support Plan contracts provided by outer/edge will be confirmed in writing before the plan commences.
2. Payment for the Support Plan is due by bank transfer within 30 days of the start of each calendar cycle.
3. Our advertised hourly rate will increase by £2 exclusive of VAT at the beginning of each calendar year.
4. The Support Plan will automatically renew at outer/edge's advertised rate at the time for a further term unless 30 days notice is given before the end of the term. Your current support plan will not be affected by pricing changes mid-term.
5. Your Support Plan pricing and our advertised hourly rate is available to view in our online customer portal.
6. Support Plans may be upgraded (subject to availability) on request before the Plan expires; however, the Support Plan may not be downgraded until the contracted period has ended and a new Plan is in place.
7. Hours purchased within a Support Plan are valid only for the current billing period (1 calendar month), unused hours may not be reclaimed during the following billing period(s).
8. Free security patches (if included in the plan) are limited to Magento security patch version upgrades only and are subject to the compatibility of all installed modules and any code which is not part of the base installation.
   1. Third party module fees may apply.
9. Any services provided outside your agreed hours will be charged at our advertised hourly overage rate at the time and invoiced in arrears.
10. Payment for our service represents your acceptance of this contract and your legal obligation to comply.
11. If payment is overdue for any invoices raised, all Services will be paused until all overdue invoices have been paid. Charges under your contracted period will continue to be issued, however outer/edge shall not be obligated to fulfil support hours either proportionally or in whole for any period during which payment(s) were overdue.
12. For the avoidance of doubt, these terms (where relevant) also apply to any Boost hours purchased.