Open Source for Good #1 Proactive Bug Squashing

At our agency, ensuring a seamless user experience for shoppers is of the utmost importance. To contribute towards this, we prioritise swift bug identification and resolution. We recently released an open-source Magento 2 OpenTelemetry module. Coupled with our chosen full-stack cloud observability platform, Middleware.io, it has revolutionised our approach to bug tracking and user experience optimisation.

Real-Time Bug Detection with OTLP

Our OTLP module empowers us to send Magento 2 logs to Middleware.io in real-time via the OpenTelemetry Protocol (OTLP). This eliminates the need for manual log gathering and analysis, offering a crucial advantage: immediate visibility into potential problems.

Imagine a scenario where a client reports unexpected behaviour on their Magento 2 store. Traditionally, we'd need to delve into server logs, a time-consuming process. With OTLP, relevant logs stream directly to Middleware.io, enabling us to identify errors or performance bottlenecks as they occur.

Here’s how it looks:

We track everything we need to know from the type of error to when and where it was triggered.

Faster Resolutions with Middleware.io

Middleware.io takes real-time log ingestion to the next level. Its AI-powered capabilities analyse the data stream, helping us pinpoint the root cause of issues swiftly. This translates to faster bug fixes and happier clients.

Furthermore, their unified platform allows us to view logs alongside other relevant metrics – performance traces, for example – creating a holistic picture of the system's health. This comprehensive view facilitates a deeper understanding of how different components interact, potentially revealing underlying causes that might be missed by examining logs alone.

Benefits for Our Clients

By leveraging the combined power of our OTLP module and Middleware.io, we deliver several key benefits to our Magento 2 clients:

1. Reduced Downtime: Faster bug identification translates to quicker fixes, minimising downtime and ensuring a smooth user experience.
2. Enhanced User Experience: By proactively addressing issues, we can prevent user frustration and maintain a positive online shopping experience.
3. Improved Development Efficiency: Real-time insights facilitate efficient debugging, allowing our developers to focus on core functionalities and innovative features.

We're not just another Magento development agency.

We take ownership, meaning we genuinely care about our clients and are proactive in ensuring the success and well-being of their stores. We believe transparency is the cornerstone of trust. We don't simply sweep bugs under the rug; we strive for full awareness of any issues.

The digital landscape is in a constant state of flux. Browser updates, evolving technologies – there's a concerning pattern of agencies churning out one-off themes for clients. These clients often find themselves needing to be rescued, which is where our support plans come in.