Try our flexible Magento Support Plans today and get free onboarding!

Our process - How we work

Efficiency and transparency are at the heart of how we work as a team and with you. We are powered by our purpose-built and in-house made customer portal which empowers our customers to take ownership of their projects. We are open and honest with each other and our customers.

Add value with authentic Magento expertise

We have a collective experience of over 50 years working with Adobe Commerce (Magento). As early adopters of the platform, we know how to best work with Magento to achieve the functionality our customers require. We code for the long term; no shortcuts, hacks, bloat or code that is too difficult to maintain.

When a new task comes in we discuss how this should be implemented as an entire team. We will always give you a response based on our collective knowledge (even if this isn't what you want to hear πŸ™Š). Our authentic communication is always intended to ensure your site is easy to maintain and we mitigate any unintended consequences.

  • Modules We have an extensive range of purpose-built modules to achieve our most popular customer requests.
  • Reliable Estimates Last year over 85% of our tasks were achieved within estimate.
  • Knowledgable Suggestions We don't just say yes straight away. We will offer our informed view on how or why a task should be done

Own Your Goals

We love setting ourselves goals but enjoy achieving our customers' goals even more. When a customer sets a SMART goal in our portal we are committed to coming up with a plan to achieve them. We don't charge for our time in planning the tasks and steps needed to be able to achieve the goal. If there is something you want to achieve tell us and we will plan how to make it happen.

Regular monthly or weekly meetings with our Project Manager is key to ensure we are both setting and working towards your goals. We take pride in our work and our customers' businesses. We consider ourselves owners and take achieving your goals as a personal mission.

outer/edge have always been a great development partner, catering to our very specific set of needs and making a big contribution to our success over the years. Going from zero to 1 million MRR, they were able to support us at all stages of the journey.

Neil McClaren, Vaping.com

Are powered by our portal

We have built our own customer portal that puts our customers in full control of what we are working on. The dashboard updates in real-time with the hours used in your support plan. We are fully transparent in our work and don't hide things from you.

Your taskboard shows when everything is scheduled to be worked on and where they are in the development process. You can choose which task you want us to work on next.

If you do have a problem you can raise an urgent task that pings every member of our team. The team will jump to it and give you a response in under 10 minutes. Urgent issues this year have been solved in under 30 minutes on average πŸ’ͺ.

Our culture -
We are not just another Magento development agency

We are the embodiment of our seven core values.

  • πŸ† Efficient Our streamlined processes ensure you get the best ROI, every time.
  • πŸ’― Authentic We believe in our knowledge and have the confidence to express our thoughts.
  • πŸ™ Respectful We believe in respectful collaboration, your website is as important to us as it is to you.
  • πŸ” Transparent Transparency is the foundation of trust. You'll never be in the dark with our thoughtfully crafted portal.
  • πŸ˜„ Humorous Life's too short not to have fun! We believe humour strengthens relationships
  • πŸ”¬ Curious We're not content with the status quo. Our team is filled with curious minds always eager to explore the latest trends and technologies.
  • 🀝 Owners Your success is our success. We take full ownership of your project, from inception to completion.

Need Magento support? Fancy a chat?

Monday to Friday 9AM to 5PM